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Pricing · AI Sales Employee · 1C + Bitrix24
How many customers did you lose last year — and can you name them one by one?
Almost nobody can. A customer doesn't leave with a resignation letter — they just stop ordering. Today they didn't call. A month later they bought next door. A quarter later they're someone else's customer, and winning them back costs five times what keeping them would have. All this time they sat in your database as active.
The problem
Three ways to lose money without noticing
Silent churn
The customer stopped buying but formally stayed in the database. No report will ever show them as a loss.
Drops by product group
The customer is active, but six months ago they stopped buying hinges — so they buy them elsewhere now. The lost share of wallet is invisible, because the customer counts as active.
Unfinished work
A deal is in its third week, a task is overdue, a paid order hasn't shipped. Small things on their own; together, a constant leak.
All three are invisible, because catching them means comparing every account's behavior with its own history, every single day. A thousand customers, each with their own rhythm. A machine does this every morning and never gets tired.
What it looks like
One working day of the system
Pulls yesterday's shipments, recalculates the metrics, checks whether any key customer has gone quiet.
Builds a personal call queue for each sales rep, accounting for vacations and workload.
Report to the manager: revenue, average order, shipments, comparison with the previous period, breakdown by rep. Each rep gets one customer with a ready brief: how long since they ordered, what they usually buy, what's in stock.
Checks the pipeline: stalled deals, overdue tasks, paid orders not shipped. Creates deals for the problems found — with a call brief and a stock check.
Reminds those who haven't closed the task they were given.
End-of-day snapshot, call-round report, the system's action log.
Weekly wrap-up. On the 1st and the 15th — a monthly report with a forecast.
Re-learns 1C and the portal: new warehouses, fields and pipelines are picked up on its own, without a developer.
Similar solutions
| Class of solution | What it covers |
|---|---|
| 1C ↔ CRM connectors (45–150K ₽) | Moving data between systems |
| BI platforms (50–300K ₽ + subscription) | Dashboards and slices for analysis |
| CRM automation rules (from 4K ₽) | Auto-moving deals and auto-tasks |
| Call monitoring (from 49K ₽/mo) | Analysis of call recordings |
| CRM AI assistants (from 50K ₽/mo) | Answers from CRM data |
| This system | Sees 1C and the CRM together, finds the problem, assigns the task to a rep and follows it through to a result |
Three things that rarely come together: linking the fact of a sale to a rep's action; each customer's own buying rhythm instead of a blanket threshold; not advice but organized work — a task, reminders, a mandatory result, an evening report.
Try it yourself
An AI Sales Employee's morning — in 30 seconds
Don't take the description on faith — watch it work. On the left, a fictional company's data; on the right, the agent's feed: findings, tasks for reps and the morning report to the manager.
The cost of doing nothing
What it's already costing you
Before pricing the system, price its absence — on your own numbers.
Run it on your own numbers
That's 5% of your customer base a year — and all of this data is already sitting in your 1C. If the system keeps just three of them, that's 1,440,000 ₽ in annual revenue — the “Analytics + CRM” package (380,000 ₽) pays for itself in about 13 months.
Formula: churned customers × 4 quarters × average order × 12 orders a year (conservatively, one order a month); payback assumes a 25% margin. An estimate, not a guarantee: the exact figure comes from your data during discovery.
Calculator
A price for your company size
Cost = base package price × size coefficient × regional coefficient. Base prices are for category M and a coefficient of 1.00.
Step 1 · company size
Active customers — accounts with at least one purchase in the last quarter.
Step 2 · region
“Full”
implementation540,000 ₽
monthly fee105,000 ₽/mo
Everything in “Analytics” and “Analytics + CRM”, plus autonomous call-round management (a queue, tasks handed out one at a time, result tracking, reminders, an evening report) and free-form analytical questions with ABC/XYZ analysis and margins based on purchase prices.
“Analytics + CRM”
implementation380,000 ₽
monthly fee68,000 ₽/mo
Everything in “Analytics”, plus: portal discovery, matching the 1C and CRM databases, monitoring deals for overdue and stalled status, task control, tracking unshipped and unpaid orders, auto-creating deals with a call brief, stock checks and routing to procurement, six-level duplicate protection.
“Analytics”
implementation240,000 ₽
monthly fee45,000 ₽/mo
Connection to 1C, a 13-month sales cache, scheduled reports, dormant customers by an adaptive model, churn, drops by product group, top customers, anomalous deals, month forecast, breakdown by sales rep, Excel and charts, urgent alerts, self-learning of the database.
Discovery for category M35,000 ₽
Before the contract, no regional coefficient. Credited toward the implementation cost.
What implementation includes
Seven stages
Technical discovery
A readiness report, a spec, an exact estimate. If the implementation doesn't make sense, you'll learn it here and spend nothing more.
Data-quality audit
A list of master-data problems. The first project turned up eight.
Deployment
An isolated environment: server, keys, bot.
Self-learning of your systems
A passport of your data: a map of objects, fields and relationships.
Restoring sales attribution
Each employee's output becomes visible, often for the first time.
Reconciliation with your report
Until the numbers match, the system isn't handed over.
Calibration and training
Thresholds on live data, team training, documentation and an operating procedure.
Also included in the price
Payment schedule
Tied to results, not to the calendar
| Stage | Share | When |
|---|---|---|
| Discovery | credited | before work starts |
| Kickoff | 40% | after the contract and access |
| Metrics reconciliation | 30% | once the system's numbers match your report |
| Acceptance | 30% | after all modules are live in production |
Until the metrics match a report you trust, you pay only 40% — the risk of a wrong calculation is on me. The monthly fee starts from production use, not from the contract date.
Security
1C — read-only. There are physically no write functions in the code; the 1C account has read-only permissions.
CRM — an allowlist of nine operations in agreed pipelines. It cannot delete or close anything.
Six levels of duplicate protection. The rule: couldn't verify — don't create.
Full isolation: every client gets a separate server, keys, bot and database.
A full audit log of every request and action.
Phased switch-on: write modules start in preview mode.
NDA before any access is granted.
Terms
Additional terms and limits
Adjustments to the price
| CRM not used, analytics only | −20% |
| CRM pipelines not set up, need to be created | +50,000 ₽ × size coefficient |
| Non-standard / customized 1C configuration | +30% |
| More than one 1C database | +25% for each additional one |
| Rush implementation ahead of the queue | +30% |
| Agreeing to become a public case study | −10% |
| Monthly fee paid a year in advance | −10% |
What the monthly fee includes, and the limits
| Package | Development hours/mo | Analytical queries/mo |
|---|---|---|
| Analytics | 4 | 15 |
| Analytics + CRM | 8 | 40 |
| Full | 12 | 80 |
Contract term and revisions
Questions
Frequently asked about this plan
What determines the implementation price?
What is discovery, and how much does it cost?
Can we start with the “Analytics” package and expand later?
What’s included in the monthly fee?
Is there a warranty, and what’s the minimum contract term?
See it in a case study
Wholesale & distribution · receivables
AI Sales Employee on 1C + Bitrix24
An autonomous agent reads 1C, finds debtors, dormant customers and stock shortages — and creates tasks for sales reps in Bitrix24 by itself, each with a ready-made call brief. The very first run surfaced 18 debtors and 143 short-stocked SKUs. 1C is read-only; writes to the CRM go through an allowlist of nine operations.
Start with discovery
A readiness report, a spec and an exact estimate — before the implementation contract. If the implementation doesn't make sense, you'll find out at the cheapest step. The cost of discovery is credited toward the implementation.
I reply the same day, usually within a couple of hours.
Prices and terms on this page are for information only and do not constitute a public offer (Art. 437(2) of the Civil Code of the Russian Federation). The exact cost is fixed in the contract after we discuss your project. All prices are in Russian rubles (₽); this is a courtesy translation — the Russian version prevails.